Terms & Conditions

(From BRL 9500-W) 7.2.3 Project-specific follow-up inspection, scope: If the occupant of a dwelling to be inspected on-site does not grant permission to enter the dwelling, the certification body ensures that the energy performance report is removed from the national database.

These Terms apply to all offers, quotations, and agreements between Energielabel-Oké (the "Company") and any client (the "Client") for the provision of energy label assessments and related services. Any deviations from these Terms are only binding if agreed in writing. The applicability of any general terms and conditions used by the Client is explicitly excluded.

Energielabel-Oké provides the following services, each subject to these Terms:

• Residential and commercial energy label assessments (EPA/EPA-U) in accordance with the NTA 8800 standard
• Registration of energy labels in EP-Online on behalf of the Client
• Sustainability advice and improvement plans for residential and commercial properties
• Rent points calculations (WWS) for social housing
• Floor plans and technical drawings compliant with NEN 2580
• Training and courses on energy performance and NTA 8800 methodology

All quotations issued by Energielabel-Oké are without obligation and valid for 14 days from the date of issue, unless stated otherwise. An agreement is concluded when the Client accepts a quotation in writing or verbally, or when Energielabel-Oké confirms receipt of an appointment request.

Energielabel-Oké reserves the right to refuse an assignment without giving reasons. Changes to the assignment after conclusion of the agreement must be agreed in writing and may result in an adjustment of the price and/or delivery time.

All prices are stated exclusive of VAT (BTW), unless expressly indicated otherwise. Payment is due within 14 days of the invoice date.

• Invoices not paid within 14 days are in default without any further notice of default being required
• Statutory commercial interest (wettelijke handelsrente) is due on overdue amounts from the date of default
• All extrajudicial collection costs are for the Client's account, with a minimum of €75 excluding VAT
• Energielabel-Oké reserves the right to suspend services if outstanding invoices remain unpaid

The Client may cancel or reschedule an agreed appointment free of charge up to 48 hours before the scheduled inspection. Cancellations made within 48 hours of the appointment may be subject to a cancellation fee of up to 50% of the agreed service price.

If the Client is not present at the agreed time and location, or if the inspection cannot be carried out due to circumstances attributable to the Client, Energielabel-Oké reserves the right to charge the full agreed price.

Energielabel-Oké carries out its services with due care and in accordance with applicable regulations and certification requirements. Energielabel-Oké's liability for any direct damage arising from a shortcoming in the performance of its services is limited to the amount invoiced for the relevant assignment.

Energielabel-Oké is not liable for indirect or consequential damage, including but not limited to loss of profit, loss of revenue, or damage arising from decisions made on the basis of the energy label or advisory report. Energielabel-Oké is not liable for inaccuracies in data provided by the Client or third parties.

All reports, certificates, drawings, and other documents produced by Energielabel-Oké remain the intellectual property of Energielabel-Oké until full payment has been received. Upon full payment, the Client is granted a non-exclusive right to use the delivered documents for the purpose for which they were produced. Energy labels registered in EP-Online are governed by the applicable government regulations.

Any complaints regarding the services provided must be submitted in writing to [email protected] within 14 days of delivery of the relevant service. Energielabel-Oké will acknowledge receipt within 3 business days and aim to resolve the complaint within 14 business days. If the complaint relates to the energy label assessment itself, the Client may also contact EPG Certificering BV, the certification body that oversees our EPA certification.

These Terms and all agreements between Energielabel-Oké and the Client are exclusively governed by Dutch law (Nederlands recht). Any disputes that cannot be resolved amicably will be submitted to the competent court in the district of Midden-Nederland, unless mandatory law designates another court.